A Conceptual Framework for ICT Assimilation in Ethiopian Public Organizations

Information and Communication Technology (ICT) affects how organizations deliver services to their customers. ICT is now used not only to improve back office routine activities but also to act as strategic partner for achieving organizational goals. It increases internal efficiency and reduces costs. Although ICT has many benefits for organizations, its assimilation is the most challenging process as there are high failure rates as reported by many researchers. This paper identifies lack adequate knowledge on factors that affect ICT assimilation in public organizations as a research. The paper fills this research gap by stating factors that contribute for the successful ICT assimilation in public organizations. The extant literature in this area is focused on high-income countries. There is a dearth of ICT assimilation research in low-income countries like Ethiopia. Therefore this study will also contribute new knowledge on ICT assimilation in public service organizations from developing economies perspective. The result of the research will be used as guide for policy makers and practitioners to successful assimilate ICT in their respective organizations. Keyword ICT assimilation, public organizations, organizational context, technological context, environmental context